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FAQ - Frequently asked questions

Everything you need to know

Can I make changes to my pre-order?

If you have placed a pre-order on our site and would like to make changes, we offer you flexibility.

Visit the 'My Orders' section to make any desired changes.

Your satisfaction is our priority

Can I order something that is not present in the online store?

We understand how important it is for you to have a unique and exclusive product. For this reason, we offer the possibility of customizing our items according to your needs.

If you want to realize a particular design, please contact us and we will be happy to listen to your ideas.

Every customization request is a challenge that we welcome with enthusiasm, to make your purchase truly special.

Your vision is at the center of our commitment

How long does it take to process orders?

Timeliness is one of our priorities.

Once you place an order on our site, the processing process takes an average of 24 to 48 working hours. This time allows us to ensure that every detail is taken care of with precision.

After processing, you will receive a notification with shipping information. Please consider this interval when planning your purchases and thank you for your patience and understanding.

Is it possible to make a return?

Your satisfaction is fundamental to us.

If for any reason you are not fully satisfied with your purchase, we offer a flexible returns policy. You can return the product within 14 days from the date of receipt, as long as it is in the same condition in which you received it and in the original packaging.

Once we receive the return, we will check the condition of the product and, if everything is compliant, we will proceed with the refund or replacement, depending on your needs.

Shipping costs for returns or replacements are the responsibility of the customer, unless there is a problem due to our error.

For more details or to start a return procedure, contact us directly.

What are the shipping costs?

Order Processing Time: After placing an order on our site, it will take up to 3 business days to process. This time allows us to ensure that every detail of your order is handled with the utmost care.

Shipments to Italy:

Costs: Shipping costs for all orders placed in Italy are included in the price of the product.
Delivery: Once processed, your order will be shipped via our trusted courier and you will receive a tracking code to track your shipment in real time.

International shipments:

Costs: For orders placed outside Italy, shipping costs will be calculated and displayed at check-out.
Delivery: Once your order has been processed, it will be shipped via our international logistics partner. You will receive a tracking code to track your shipment.
Note: Any customs or import taxes for international shipments are the responsibility of the customer. We recommend that you check your local laws and regulations before completing your purchase.

Customer Support: If you have any questions or problems regarding your shipment, our customer support team is always available to provide you with support and information.

Do not hesitate to contact us.